A: To maintain the shine and longevity of your DPOSH pieces, we recommend storing them in a dry, airtight box or pouch (like the one your jewellery comes in). After each wear, gently wipe your jewellery with a soft, clean cloth. Avoid direct contact with perfumes, lotions, hairsprays, and harsh chemicals, as these can dull the finish. While some of our pieces are water-resistant, it’s always best to remove your jewellery before swimming, bathing, or engaging in strenuous activities to preserve its beauty.

A: Absolutely! Our jewellery is thoughtfully designed for everyday comfort and style. Each piece is crafted to be lightweight, skin-friendly, and durable enough for daily wear, whether you're at work, enjoying a casual outing, or celebrating a special moment.

A: DPOSH jewellery is crafted using high-quality, skin-friendly materials. We primarily use hypoallergenic alloys, stainless steel with gold plating, resin, etc. to ensure both beauty and comfort for our customers. Specific material details are usually listed on each product page.

A: Many of our pieces are designed to be water-resistant, meaning they can withstand splashes and brief contact with water. However, for maximum longevity and to prevent any potential tarnishing or damage, we strongly advise removing your jewellery before prolonged exposure to water, such as swimming or showering.

A: We aim to get your beautiful jewellery to you as quickly as possible! Orders are typically delivered within 5-7 business days from the date of order confirmation, depending on your location within India. You will receive tracking details via email and SMS once your order has been dispatched.

Please note: During festive seasons, major sales, or unforeseen circumstances, delivery may take a little longer due to high order volumes or external factors. We appreciate your patience during these times.

A: Once your order is shipped, you will receive a tracking link via SMS or email. You can use this link to check the real-time status and estimated delivery of your package anytime. If you encounter any issues with tracking, please feel free to reach out to our customer support team for quick assistance.

A: We process orders very quickly to ensure prompt delivery. Therefore, modifications or cancellations are not guaranteed once an order is placed. However, if you contact our customer support team immediately after placing your order, we will do our best to assist you before it is shipped.

A: We offer FREE SHIPPING on all prepaid orders across India. For Cash on Delivery (COD) orders, a nominal charge of ₹50 is applicable.

A: We are truly sorry if this happens! We take great care in packaging and quality checking every order. In such rare instances, please contact our customer support within 48 hours of delivery. To be eligible for a replacement or refund, a complete and unedited 360° unboxing video is mandatory as proof. We will promptly review the issue and arrange for a replacement or refund as needed.

A: At DPOSH, we accept returns or exchanges strictly in cases of wrong, damaged, or missing items, or quality issues, provided they are reported within 48 hours of delivery with a 360° unboxing video. Due to the delicate nature of jewellery and hygiene considerations, we cannot accept returns or exchanges under any other circumstances.

A: No, you can place an order as a guest. However, creating a DPOSH account offers several benefits, including faster checkout, the ability to view your order history, track your orders, and manage your wish list.

A: Yes, your privacy and security are paramount to us. We implement industry-standard security measures to protect your personal information. Please refer to our detailed Privacy Policy for more information on how we collect, use, and protect your data.